Privacy Policy

Privacy Policy for Hike Holiday Treks 

Hike Holiday Treks fully comprehends that you place a high level of trust in them and hence are willing to trust to protect their privacy and secure their personal information. This Privacy Policy explains the way, we manage your information when you access our website, services, and any of our products, including collecting, using, storing, and protecting your data.

Thus, through our website and services, you consent to the terms of this policy. We are well aware that protecting your privacy is not just a matter of priority rather it is something that goes beyond and inspires all our actions.

1. Information We Collect

To be able to provide effective services that meet your expectations the following types of information may be collected, and delivered to you as part of the services.

1.1 For Personal Identification Information:

• Such addresses include your full name, physical address, email address, phone number, and other contact information that may be essential for communication subsequently during service provision.

• Passport number, date of birth, and nationality are additional information aimed at ensuring proper handling of travel permits and all other forms of travel documents.

1.2 For Non-Personal Identification Information:

• Details concerning the type of browser in use, IP address in use, operating system, and what devices are in use.

• Technical and other information such as the time and date of access including referring URLs, pages visited on our website, and others that enable us to optimally improve the user experience.

1.3 Payment Information:

• Sensitive information including credit or debit card numbers, transaction records, and mailing addresses is processed through secure third-party gateways.

1.4 Other Information:

• It has been ensured that important information relating to your health and fitness which helps in considering you for specific trekking ventures is available.

• Communication, feedback, or reviews that you provide to us to improve our services.

2. How We Use Your Information:

We regard every single bit of information that you provide as being useful and consider that it is vital that you receive targeted and effective services. In this instance, here’s how we handle your data:

2.1 Service Delivery:

• For scheduling and receiving bookings regarding trekking, tours, accommodation, and any other requirements about travel services.

• To process payments, collect and provide records for your payments.

2.2 Communication:

• To receive reminders, realize changes, and respond to the issues that you raise in anticipation of one of our services.

• In order to supply you with the necessary information in regard to your travel such as best travel suggestions and trekking and itinerary guide.

2.3 Legal and Safety Requirements:

• To comply with some regional legal formalities such as handling permits with the right documentation.

• It has been shared with our guides and colleagues the other important note including the health information for your trekking safety.

2.4 Marketing and Promotions:

• For dissemination of newsletters, sending marketing promotions, and announcing the existence of new trekking packages or new trekking locations (only if pre-registered).

• For examining the evolution of the marketing approach regarding the customers’ preferences. This assesses other marketing strategies that can be made more efficient and effective.

3. Sharing Your Information

We respect the privacy of your sensitive information. But, it can be divulged in certain cases:

3.1 Service Providers:

• Third-party operators comprise local guides, accommodation providers, transport services, and government authorities that issue trekking permit providers.

3.2 Legal Authorities:

• When required by any legal matters about laws, other regulatory bodies, or law enforcement. When necessary in the performance of duties, the relevant information is shared to fulfill legal requirements.

3.3 Business Partners:

• With credible and trusted collaborators for joint brand and other marketing activities but only if consented to by the client.

4. Data Protection and Security

To prevent unauthorized access, inappropriate use as well as unnecessary disclosure of your information, we have adopted strict measures:

4.1 Encryption:

• All sensitive data transmission is secured with Secure Socket Layer (SSL) encryption technology.

4.2 Restricted Access:

• Risks of data breaches are reduced since only a few selected individuals have access to your personal information.

4.3 Regular Audits:

• To locate and resolve possible risks, systems are routinely subject to security inspections.

5. Your Rights:

We respect your rights regarding your data. “To exercise your rights:

5.1 Access

• If you feel like reaching out to us, please feel free to get in contact with us and ask for a detailed report of your data that we have a record of.

5.2 Correction

• Please reach out to us and inform us about the inaccurate information or data that is outdated and we’ll make the necessary changes in the records and update them accordingly.

5.3 Deletion

• To the extent possible, we advise it to be a legal matter or complying with our operation with your request, inform us to delete any of the parameters that are related to your data.

5.4 Concerns over Marketing

• The concern over sensitive marketing communications can easily be avoided and turned off for you if you reach out to our team and tell them to turn it off in your specific account.

5.5 Complaints

• If you happen to feel like someone has taken away your rights, you can contact our Customer Care department or an appropriate entity that is in charge of such concerns and report them about this matter.

6. Cookies and Tracking Technologies:

To have a smooth and enjoyable experience while using a website, we have cookies and some other similar applications active in our system. These applications help us in the following:

6.1 Essential Cookies

The cookies allow us to retain the general working force of specific sites which helps with a much safer and smoother traveling through the site.

6.2 Performance Cookies

With the help of these cookies, we can acknowledge how many people use our different applications or websites, which helps us improve the specific areas that need improvement.

6.3 Advertising Cookies:

These particular cookies allow us to show you advertisements by the activity sites, and applications you use so that it is aligned with your interests. You have better control over these cookies through your account settings on your desired web browser.

7. Third-Party Links

Let me point out that there are also links to other websites that are not operated or controlled by us on this website. Considering that these sites have their privacy policies, we are not liable for their practices and their policies. We do advise that you read their policies, so you know exactly how they treat your data.

8. International Data Transfers

Because we are a worldwide service provider, your information may be sent and stored in remote servers located in Nepal or other countries where we or our partners operate. Do not panic, we are not doing this without taking appropriate measures to ensure that the transfer will be done by the laws that apply.

9. Changes to this Policy

Policies of a company must grow with change within that company and, or as change within the law or accepted best practice of the industry occurs, hence we will from time to time make amendments to this Privacy Policy. Changes of this nature would in turn be noted on this page with the new information effective date. We recommend that you visit this policy often so that you are always up to date.

10. Contact Us

In case you have any questions or issues regarding your privacy you can always get in touch with us using the following means.

Email:

Phone:

Address:

Thanks for using our services at Hike Holiday Trek. Your confidence reminds us persistently to keep your privacy safe and guarantee that our services are getting better.